FAQ's

1)Can I customize an order?

Yes, customization is possible in terms of colors, sleeve and other minor adjustments. For any customization request, we request you to contact us at +91 98743 50066
For plus sizes, 'XL' and above (bust size 40.5 inch and above), we charge a 10% to 15% additional charge on the retail product price depending on the customization.

2)Does the price of the product change for a customized order?

Price of the order remains unchanged for any product ordered exactly as per the image as displayed on our Site. However, in case a customization is required such as color, sleeve adjustments, etc, there will be an additional customization charge applicable and will be added to the final billing amount.

In case the product was bought on sale, an additional charge for customization/alteration is applicable.

3)Can I request for a change in color of the product?

Yes, we can change the color of the product. However, we note that some of our products might look great in certain color shades only. Therefore, we provide you with a palette of color options. However, if you still wish to customize the color, we request you to contact us .

4)How do I know my size?

We refer to our standard size chart as displayed on the product page. However, we encourage you to send your measurements after placing an order to have the product made specifically to your size. In case of any questions regarding the size chart, feel free to contact us.

For plus sizes, 'XL' and above (bust size 40.5 inch and above), we charge a 10% to 15% additional charge on the retail product price.

5)What if my size does not match with the size chart?

Our products are especially designed for you. We would love to design our products based on your requirements. You can send us your measurements after placing an order to have the product made specifically to your size. For any questions, we request you to contact us.

We note that an additional charge will be applicable based on order with a bust size of more than 40.5.

6)How do I make the payment?

Payments can be made through our CCAvenue Gateway payment in which we have wallet facility including Visa, MasterCard, American Express, and Maestro credit and debit cards. We also accept bank transfers and cash payments. Please contact our team at +91 98743 50066 or email us at khushboobagriofficial@gmail.com case you wish to make payments through netbanking or cash.

7)What if I want any changes/cancellation of an existing order?

As per our policy, we do not make any changes to the orders once placed. Further, orders once placed cannot be cancelled/exchanged or refund.

8)What are the shipping charges?

The shipping charges for all shipping within India is free and is completely borne by us. However, the shipping charges for international shipping will be additional (minimum Rs 2500) and will be charged based on the weight and volume of the product and the country where the delivery is being dispatched. Shipping charges will be shared upon inquiry.

9)How do I track my order?

We try to deliver all our orders as soon as possible ensuring the products reach you on time. If you wish to track your order, please get in touch with us at +91 98743 50066 or email us at khushboobagriofficial@gmail.com. We can provide you with the courier tracking number upon request.

10)What is the time frame for receiving orders?

Each and every product is specially curated for you, being hand embroidered and sewn, and is made to measure. Usually the time frame will be anytime between 30 - 60 days, depending on the order and customizations if any. In case you require your orders on priority, please get in touch with us at +91 98743 50066 or email us at khushboobagriofficial@gmail.com and we shall get back to you on the same.